PRIVACY POLICY

Effective Date: September 19, 2026
Last Updated: September 19, 2026

Whitestone Insurance Brokers (“Whitestone,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what personal information we collect, how we use it, who we may share it with, and the choices available to you.

This Privacy Policy applies to information collected through www.whitestoneinsurancebrokers.com, online forms, telephone calls, email, text messages, insurance applications, quote requests, and other communications with Whitestone.

1. Personal Information We Collect

Depending on the insurance products or services requested, we may collect:

  • Name, mailing address, email address, and telephone number

  • Date of birth, marital status, and household information

  • Driver’s-license information and motor-vehicle records

  • Social Security number or tax-identification number when required

  • Vehicle, property, mortgage, lienholder, pet, business, or equipment information

  • Employment, financial, premium-payment, and billing information

  • Current and previous insurance information

  • Insurance claims, accidents, violations, and loss history

  • Medical, prescription, Medicare, health, or beneficiary information when relevant to the requested product

  • Business ownership, operating authority, driver, vehicle, cargo, and safety information

  • Information provided through insurance applications, quote requests, or customer-service communications

  • SMS consent, communication preferences, and records of communications with us

  • Website information, including IP address, browser type, device information, pages visited, referring website, cookies, and similar technologies

  • Any other information you voluntarily provide

We may receive information directly from you or from insurance carriers, general agents, government agencies, consumer-reporting agencies, claims databases, motor-vehicle departments, service providers, and other sources permitted by law.

2. How We Use Personal Information

Whitestone may use personal information to:

  • Prepare insurance quotes

  • Evaluate insurance needs and eligibility

  • Submit applications to insurance carriers

  • Assist with underwriting, rating, binding, issuance, renewal, and servicing

  • Verify identity and information provided on an application

  • Process payments and premium authorizations

  • Communicate about quotes, applications, policies, renewals, claims, documents, and requested services

  • Respond to questions and customer-service requests

  • Provide legally required notices and disclosures

  • Detect, investigate, or prevent fraud, unauthorized activity, and security incidents

  • Maintain business, compliance, and transaction records

  • Improve our website, forms, services, and customer experience

  • Send marketing communications when permitted by law and consistent with your preferences

  • Comply with legal, regulatory, licensing, carrier, contractual, and law-enforcement requirements

  • Protect the rights, property, safety, and operations of Whitestone, our clients, and others

3. How Personal Information Is Shared

We may disclose personal information when reasonably necessary to provide insurance services or conduct legitimate business operations, including disclosures to:

  • Insurance companies, managing general agents, wholesalers, reinsurers, and underwriting partners

  • Consumer-reporting agencies, motor-vehicle record providers, claims databases, inspectors, appraisers, and other insurance-information providers

  • Payment processors and financial institutions

  • Technology, website-hosting, customer-management, document-storage, electronic-signature, analytics, cybersecurity, and communication-service providers

  • Adjusters, investigators, attorneys, accountants, auditors, and professional advisers

  • Government agencies, regulators, licensing authorities, courts, law enforcement, and other parties when required or permitted by law

  • A successor organization in connection with a merger, acquisition, reorganization, sale, or transfer of business assets

  • Other parties at your direction or with your authorization

Service providers are permitted to use personal information only as necessary to perform services for Whitestone, subject to applicable contractual and legal requirements.

Whitestone does not sell personal information for monetary consideration.

4. SMS Consent and Mobile Information

SMS consent is not shared with third parties or affiliates for marketing or promotional purposes.

Mobile telephone information and text-message opt-in data will not be sold, rented, or disclosed to third parties or affiliates for their independent marketing or promotional use.

Whitestone may use service providers solely to transmit or manage messages on our behalf. Such providers are permitted to use mobile information only to provide those communication services and may not use SMS consent or mobile information for their own marketing purposes.

If you consent to receive text messages, Whitestone may send messages concerning quote requests, applications, policy servicing, renewals, document requests, payment reminders, customer service, and other communications you have authorized.

Consent to receive text messages is not a condition of purchasing insurance or receiving a quote. Message frequency may vary. Message and data rates may apply. Reply STOP to opt out and HELP for assistance.

Opting out of text messages does not prevent Whitestone from contacting you through another method when permitted by law or necessary to service an existing insurance request or policy.

5. Cookies and Website Technologies

Our website may use cookies and similar technologies to operate the website, remember preferences, understand website usage, improve performance, and help protect against fraud or misuse.

You may adjust browser settings to refuse or delete cookies. Some website features may not function properly if cookies are disabled.

6. Data Security

Whitestone uses reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

No website, electronic transmission, or storage system can be guaranteed to be completely secure. You should avoid sending highly sensitive information through unsecured email or text message unless specifically instructed to do so through an approved secure method.

7. Data Retention

We retain personal information for as long as reasonably necessary to provide requested services, administer insurance transactions, maintain business and compliance records, resolve disputes, enforce agreements, and satisfy legal, regulatory, carrier, and contractual requirements.

Retention periods may differ depending on the type of information, insurance product, transaction, and applicable law.

8. Your Choices and Privacy Rights

Depending on your state of residence and applicable law, you may have the right to:

  • Request access to certain personal information

  • Request correction of inaccurate information

  • Request deletion of certain information

  • Obtain information about certain disclosures

  • Opt out of marketing emails or text messages

  • Withdraw consent where processing is based on consent

  • Exercise other rights provided under applicable state law

These rights may be subject to exceptions, including information that Whitestone must retain for insurance, regulatory, fraud-prevention, contractual, or legal purposes.

To make a privacy request, contact Whitestone using the information below. We may need to verify your identity before fulfilling a request.

9. Email and Marketing Preferences

You may unsubscribe from marketing emails by using the unsubscribe instructions contained in the message or by contacting Whitestone.

Even if you opt out of marketing communications, we may continue sending non-marketing communications concerning requested quotes, applications, policies, transactions, customer service, legal notices, or other existing business relationships.

10. Children’s Privacy

Whitestone’s website and services are not directed toward children under 13, and we do not knowingly collect personal information directly from children under 13 through our website.

Information about minors may be collected from a parent, guardian, applicant, or policyholder when reasonably necessary for an insurance application, beneficiary designation, household-driver listing, or other legitimate insurance purpose.

11. Third-Party Websites

Our website may contain links to insurance carriers, payment processors, government agencies, or other third-party websites. Whitestone is not responsible for the privacy, security, or content practices of websites that we do not control. You should review the privacy policy of each third-party website you visit.

12. Changes to This Privacy Policy

Whitestone may update this Privacy Policy periodically to reflect changes in our practices, technology, legal obligations, or services.

The revised policy will be posted on our website with an updated “Last Updated” date. Material changes may also be communicated through other appropriate methods.

13. Contact Whitestone

Questions, privacy requests, or concerns regarding this Privacy Policy may be directed to:

Whitestone Insurance Brokers
Telephone: (888) 866-8116
Website: www.whitestoneinsurancebrokers.com
Online: Use the Contact Us page on our website

Please include sufficient information for us to identify and respond to your request.